We are currently looking for a talented candidate for our end customer.

We are small, but well-balanced team providing first-class services to our customers across the Europe. If you are reliable, detail focused, and a good communicator in English with great keyboard skills, then we will be happy to hear from you.

Management of command center activities in 24/7 operation include:

- Monitoring of IT services

- 1st level support and troubleshooting assistance

- Incident tracking and escalation

- Communication with internal and external clients

- Communication with vendors and schema (VISA, MasterCard)

- Reports creation and other tasks required by daily business

- Working in 12hrs shifts

- IT infrastructure overview and technical literacy

- Practical experience with IT monitoring services (helpful but not required)

- Highly professional communication skills (spoken, written)

- Strongly client and service delivery oriented

- Self organized, attention to details, ability to multi-task

- Works independently but also effectively as part of team

- English is a must

- Italian is advantage

Candidates with education suit the position

Secondary with school-leaving examination

Follow-up/Higher Professional Education

University education (Bachelor's degree)

University education (Master's degree)

Educational Specialization

Technical or Business

Language skills

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge

Microsoft Word - Skillful

Microsoft Excel - Skillful

• Hybrid way of working ( 60%home office)

• Contribution to pension plan

• 3 paid sick leave days per year

• Benefits package – 275€ per year

• Multisport card

• Long term career development

• Hard & Soft skills trainings

We are currently one of the largest IT service providers in Central and Eastern Europe with offices in Slovakia, Czech Republic, Bulgaria, Romania, Turkey and Poland. We employ over 800 qualified and experienced specialists from our state of the art delivery centers and technical training facilities. We are strategic partners with leading technology companies including: Cisco, Microsoft, Oracle, Avaya, IBM and HP to name a few. Soitron is also one of the very few Cisco Master Unified Communications accredited companies in Europe. More about us at www.soitron.com.